Cancelations and Appointment Changes

1.1 Appointment Changes

We accept changes to scheduled appointments up to 24 hours before the scheduled time. You can reschedule your appointment for another convenient date and time without incurring any additional charges.

1.2 Cancelations

If you need to cancel your appointment, you must do so with at least 24 hours’ notice. Cancelations within the 24 hours prior to the appointment may be subject to a full deposit charge or up to a 75% charge of the scheduled service if canceled 1 hour before the appointment.

Refunds for Services Rendered

2.1 Customer Satisfaction

We strive to provide high-quality aesthetic services, and your satisfaction is important to us. If you are not satisfied with the service provided, please contact us to discuss your concerns.

2.2 Partial or Full Refunds

In exceptional cases and at the discretion of the management, we may consider partial refunds for services rendered. This will be assessed on a case-by-case basis and is subject to the circumstances and the severity of the dissatisfaction. A refund for a package of sessions will only be possible by exchanging them for other services as credit desired by the customer or, failing that, the difference for the treatments not performed will be paid. However, the first sessions will be charged at the regular price without the discount offered by the package.

Refund Procedure

3.1 Refund Request

To request a refund, please send an email to contact@drajudimarsosa.com within 7 days after the service has been provided.

3.2 Required Information

Include the following information in your request:

• Full name
• Date and time of the appointment
• Details of the services received
• Specific reason for the refund request

3.3 Assessment and Response

We will assess your request and respond within 2-5 business days. If the refund is approved, it will be processed according to our terms and conditions and the payment method that was used.